Cleaner Lambeth Terms and Conditions of Service

These Terms and Conditions govern the provision of cleaning and related services by Cleaner Lambeth to its clients within the United Kingdom. By booking or using any service from Cleaner Lambeth, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Client means the person, company or organisation requesting or receiving services from Cleaner Lambeth.

Cleaner means any individual or team engaged by Cleaner Lambeth to carry out the services.

Services means any cleaning or related services provided by Cleaner Lambeth, including but not limited to domestic cleaning, commercial cleaning, end-of-tenancy cleaning, deep cleaning, and waste handling within the scope set out in these terms.

Premises means the property or location where the Services are to be carried out.

Agreement means the contract between the Client and Cleaner Lambeth incorporating these Terms and Conditions.

2. Scope of Services

Cleaner Lambeth provides cleaning services to domestic and commercial Clients. The specific scope of work for each booking will be agreed during the booking process, including the type of service, approximate duration, and any particular requests or priorities.

All Services are provided subject to availability and subject to the Premises being safe, accessible, and suitable for cleaning.

Cleaner Lambeth reserves the right to decline or discontinue any service where conditions at the Premises present a health or safety risk, are unlawful, or fall outside the reasonable scope of professional cleaning services.

3. Booking Process

Bookings may be made through Cleaner Lambeth’s designated booking channels as published from time to time. The Client must provide accurate and complete information regarding the Premises, the required Services, and any access instructions.

By placing a booking request, the Client is making an offer to purchase Services under these Terms and Conditions. The Agreement is formed when Cleaner Lambeth confirms the booking, either in writing or via the booking system.

Cleaner Lambeth may request additional information about the Premises, including size, number of rooms, occupancy, and the condition of the property, to provide an accurate quotation and allocate sufficient time and resources.

For one-off and end-of-tenancy cleaning, the scope of work will typically be described in general terms. The Client is responsible for specifying any particular areas of focus or items that require special attention at the time of booking.

4. Access to the Premises

The Client must ensure that the Cleaner has safe and reasonable access to the Premises at the agreed date and time. This may include arranging for keys, access codes, parking, or notifying building management or concierge services.

If the Cleaner is unable to gain access to the Premises due to the Client’s fault or omission, a call-out or cancellation fee may apply as set out in the cancellation section of these terms.

The Client is responsible for ensuring that any alarm systems are disarmed or that the Cleaner has instructions for deactivation and reactivation. Cleaner Lambeth shall not be liable for any false alarms triggered where the Client has not provided clear instructions.

5. Client Obligations

The Client agrees to:

Provide accurate details during booking, including full disclosure of any circumstances that may affect the provision of Services, such as building works, pest infestations, or hazardous materials.

Ensure the Premises are reasonably tidy and accessible so that the Cleaner can perform the Services efficiently.

Secure any valuables, important documents, and fragile items before the Cleaner arrives, or clearly notify the Cleaner of any particularly delicate items or areas.

Provide running water, electricity, adequate lighting, and safe access to the Premises for the duration of the visit.

6. Equipment and Materials

Unless otherwise agreed, Cleaner Lambeth will supply its own cleaning equipment and products suitable for general domestic and commercial cleaning tasks.

If the Client requests the use of specific products or equipment provided by the Client, this must be agreed in advance. In such cases, the Client is responsible for ensuring that the products and equipment are safe and suitable for use on the relevant surfaces.

Cleaner Lambeth is not liable for any damage arising from the use of products or equipment supplied or specified by the Client, including any reactions with surfaces or materials.

7. Pricing and Quotations

Prices are generally based on the information provided by the Client during the booking process, including the size and condition of the Premises and the type of service requested.

Any quotation provided, whether verbally or in writing, is an estimate based on the information available at the time. Cleaner Lambeth reserves the right to adjust the final price if the Premises are significantly different from the description provided or if additional work is requested or required on arrival.

If the scope of work needs to be substantially altered, Cleaner Lambeth will seek the Client’s approval before proceeding with any additional chargeable services.

8. Payments and Invoicing

Payment terms will be communicated at the time of booking. Cleaner Lambeth may require payment in advance, payment on the day of service, or payment on invoice, depending on the nature of the service and the Client relationship.

Acceptable payment methods will be specified in Cleaner Lambeth’s booking confirmation or invoices. The Client is responsible for ensuring that payment is made in full and on time.

For regular services, Cleaner Lambeth may invoice on a periodic basis. Invoices are payable by the due date stated. Failure to pay on time may result in suspension or cancellation of Services, and Cleaner Lambeth reserves the right to charge interest or late payment fees in accordance with applicable UK law.

9. Cancellations, Rescheduling, and No-Show

The Client may cancel or reschedule a booking by providing reasonable notice. The applicable notice period and any associated fees will be communicated in the booking confirmation or as part of the service agreement.

Cleaner Lambeth reserves the right to charge a cancellation fee where insufficient notice is given, where the Cleaner attends but cannot gain access, or where the Client fails to attend to provide access at the agreed time.

If Cleaner Lambeth needs to cancel or reschedule a service due to operational reasons, unforeseen circumstances, or safety concerns, it will notify the Client as soon as reasonably practicable and offer an alternative appointment.

Cleaner Lambeth is not liable for any indirect or consequential losses arising from such cancellations or rescheduling but will make reasonable efforts to minimise inconvenience to the Client.

10. Service Standards and Complaints

Cleaner Lambeth aims to deliver services with reasonable care and skill and in accordance with industry standards.

If the Client is dissatisfied with any aspect of the Services, they should raise the issue with Cleaner Lambeth promptly, ideally within 24 hours of the service, providing details and, where relevant, photographs or other evidence.

Cleaner Lambeth will review any complaint and, if appropriate, may offer a re-clean of the affected areas or another form of resolution at its discretion. Any re-clean must take place within a reasonable timeframe and is subject to the Client providing access to the Premises.

11. Liability and Limitations

Cleaner Lambeth will exercise reasonable care in the performance of its Services. However, the Client acknowledges the following limitations of liability:

Cleaner Lambeth is not liable for wear, discolouration, or damage that is pre-existing or that could not have been avoided by the exercise of reasonable care and skill. This includes existing stains, damage caused by age, normal deterioration, or previous improper cleaning.

Cleaner Lambeth is not liable for the cost of replacement or repair of items where the damage arises from inherent defects, poor installation, or non-standard surfaces that are not suitable for conventional cleaning methods.

Liability for any damage or loss directly caused by Cleaner Lambeth’s negligence shall, to the fullest extent permitted by law, be limited to the lesser of the cost of repair or replacement of the affected item, or the total fee paid for the specific service during which the loss occurred.

Cleaner Lambeth will not be liable for any indirect, consequential, or economic loss, including loss of profit, loss of use, or loss of opportunity.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

12. Waste Handling and Environmental Regulations

Cleaner Lambeth supports responsible waste management and complies with applicable UK waste and environmental regulations when handling waste as part of its Services.

General household or office waste will typically be bagged and left in the Client’s designated bins or waste storage area, unless a specific waste removal service has been agreed.

Cleaner Lambeth does not handle hazardous, clinical, or specialist waste unless expressly agreed in advance and subject to appropriate licensing and fees. This includes but is not limited to asbestos, chemical waste, sharps, and medical waste.

The Client is responsible for informing Cleaner Lambeth of any hazardous materials or conditions at the Premises. Where such materials are encountered and not previously disclosed, the Cleaner may suspend the service immediately for safety and regulatory reasons.

Any agreed waste removal and disposal services will be conducted in accordance with relevant UK regulations, and Cleaner Lambeth may use licensed third-party carriers where appropriate.

13. Health and Safety

Cleaner Lambeth is committed to the health and safety of its staff, contractors, Clients, and the public. All Services are delivered in accordance with applicable health and safety legislation and internal risk assessments.

The Client must ensure that the Premises are safe for work, including the absence of unreasonable hazards such as exposed wiring, unsafe flooring, or aggressive animals. Cleaner Lambeth may decline or discontinue service if conditions are deemed unsafe.

14. Insurance

Cleaner Lambeth maintains appropriate insurance cover in respect of its Services, including public liability insurance, subject to policy terms, conditions, and exclusions.

Insurance details can be made available to Clients upon reasonable request. Any claims relating to damage or loss must be reported to Cleaner Lambeth as soon as possible, and in any event within a reasonable time after the Client becomes aware of the issue.

15. Personal Data and Confidentiality

Cleaner Lambeth collects and processes personal data necessary to manage bookings, deliver Services, and administer client accounts. Any personal information will be handled in accordance with applicable UK data protection laws.

Cleaner Lambeth takes reasonable steps to ensure that all information relating to the Client and the Premises is treated as confidential and is not disclosed to third parties except where necessary for the performance of the Services, where required by law, or where the Client has given consent.

16. Force Majeure

Cleaner Lambeth shall not be liable for any failure or delay in performing its obligations under these Terms and Conditions where such failure or delay results from events or circumstances beyond its reasonable control. This may include extreme weather, transport disruptions, strikes, pandemics, government restrictions, or other unforeseen events.

In such circumstances, Cleaner Lambeth will use reasonable efforts to notify the Client and to resume Services as soon as reasonably practicable.

17. Variation of Terms

Cleaner Lambeth reserves the right to amend these Terms and Conditions from time to time. Updated terms will take effect when published or notified to Clients and will apply to new bookings and, where appropriate, to ongoing services after reasonable notice.

Continued use of the Services after any change to the Terms and Conditions constitutes acceptance of the updated terms.

18. Termination

Either party may terminate an ongoing service arrangement by providing any notice required under the specific service agreement or booking terms.

Cleaner Lambeth may terminate or suspend Services with immediate effect if the Client breaches these Terms and Conditions, fails to make payment when due, behaves in an abusive or unsafe manner towards staff, or engages in any unlawful activity.

19. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

20. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, or, if such modification is not possible, deleted. The remaining provisions shall remain in full force and effect.

21. Entire Agreement

These Terms and Conditions, together with any written booking confirmation or service agreement, constitute the entire agreement between Cleaner Lambeth and the Client in relation to the Services. They supersede any prior understandings, representations, or agreements, whether oral or written, relating to the subject matter.

By booking or using the Services of Cleaner Lambeth, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.