Accessibility on the Cleaner Lambeth Service

This accessibility statement explains how the Cleaner Lambeth service aims to be usable and inclusive for as many people as possible across the Cleaner Lambeth area. It applies to the main Cleaner Lambeth digital service where residents, visitors, and local organisations can report issues and access information about keeping the area clean and safe.

We want everyone to be able to use Cleaner Lambeth, including people who rely on assistive technologies, people with different visual, hearing, motor, and cognitive needs, and people who access our service on a range of devices. We are continually working to improve accessibility and to ensure that our service is easy to understand, navigate, and interact with.

Our accessibility standards

The Cleaner Lambeth service is designed to meet the Web Content Accessibility Guidelines version 2.1, level AA. These guidelines are recognised as an international standard for making web content more accessible and usable. Meeting WCAG 2.1 AA helps us support users in the Cleaner Lambeth area who may experience barriers when using online services.

We regularly review our design, content, and code against these guidelines and aim to incorporate accessibility into all new features and updates to the Cleaner Lambeth service.

Support for screen readers

The Cleaner Lambeth website is built to work with modern screen readers and other assistive technologies. We use proper heading structures, descriptive page titles, meaningful labels for form fields, and alternative text for important images. This helps people who use screen readers to understand the purpose of each page, move quickly between sections, and complete reporting or contact forms.

We also aim to ensure that important information is not communicated by colour or images alone, so that residents using the service with a screen reader or with images turned off can still access the same content.

Keyboard navigation

The Cleaner Lambeth service is designed to be fully usable with a keyboard, without needing a mouse or touch screen. Users can move through interactive elements such as menus, forms, and buttons using the keyboard, with a visible focus indicator showing where they are on the page.

We work to keep the tab order logical, avoid keyboard traps, and provide clear focus states so that people can navigate quickly and confidently, whether they are reporting a problem in the Cleaner Lambeth area or checking the status of an existing request.

Readable and adaptable content

Content on the Cleaner Lambeth site is written in clear language wherever possible, with short sentences and plain terms. Pages are designed to reflow so they remain readable when text size is increased, when zoomed in using a browser, and on different screen sizes.

We avoid using images of text, use sufficient colour contrast between text and background, and ensure that interactive controls are large enough and spaced clearly for easier use.

What we are improving

We know that accessibility is an ongoing process. We continue to test Cleaner Lambeth with automated tools and with real users, including people who rely on assistive technologies. Feedback from people using the service in the Cleaner Lambeth area helps us identify and fix accessibility issues, prioritise improvements, and plan future updates.

When we discover problems that stop Cleaner Lambeth from fully meeting WCAG 2.1 AA, we aim to resolve them as quickly as practical and incorporate what we learn into future development work.

Contact us about accessibility

If you find any part of the Cleaner Lambeth service difficult to use, or if you need information in a different format, you can contact us to request support. For example, you can ask for information in large print, audio, or a different language, or you can request help completing an online form related to Cleaner Lambeth area services.

When you contact us about an accessibility issue, please describe the page or task you were using, what went wrong, and what device or software you were using. This helps us investigate the problem and work with you to find a suitable solution.

Enforcement and feedback process

We take accessibility seriously and aim to respond to accessibility feedback within a reasonable timeframe. Where we cannot immediately fix an issue, we will explain why and, where possible, offer an alternative way to access Cleaner Lambeth information or services.