Cleaner Lambeth Privacy Policy

This Privacy Policy explains how Cleaner Lambeth collects, uses, shares and protects your personal data when you use our cleaning services or interact with us as a customer or prospective customer. It applies to all Cleaner Lambeth customers and prospective customers within our service area.

We are committed to protecting your privacy and handling your personal data in a lawful, fair and transparent way in accordance with the UK General Data Protection Regulation and other applicable data protection laws.

Who This Policy Applies To

This Privacy Policy applies to all individuals in our service area who:

use Cleaner Lambeth residential or commercial cleaning services,

request a quote or make an enquiry about our services,

visit our website, social media pages or other online channels we control, or

otherwise communicate or interact with Cleaner Lambeth in relation to our services.

Personal Data We Collect

We only collect personal data that is relevant to providing and improving our services. The types of personal data we may collect include:

Identification and contact details, such as full name, postal address, service address, billing address, and contact preferences.

Communication details, such as messages you send to us, feedback, complaints, and other correspondence.

Service details, such as property type, access instructions, preferred days and times for cleaning, details of specific cleaning requirements, and records of services we have provided.

Billing and payment information, such as payment status and records of invoices and transactions. We do not store full payment card details; where card payments are used, these are processed securely by a third party payment processor.

Technical and usage data, such as information collected when you visit our website, including your device type, browser type, pages viewed and approximate location, to help us maintain and improve our online services.

How We Collect Your Data

We collect personal data directly from you when you:

request a quote or make a booking,

communicate with us by phone, post or other messaging platforms,

complete online forms, or

give feedback or take part in surveys.

We may also collect personal data automatically when you use our website, through the use of cookies and similar technologies. You can adjust your browser settings to control the use of cookies.

Lawful Basis for Processing

We process your personal data only when we have a lawful basis under data protection law. Depending on the circumstances, the lawful basis may include:

Performance of a contract: where processing your personal data is necessary to provide our cleaning services, manage your bookings, or take steps at your request before entering into a contract.

Compliance with legal obligations: where processing is necessary to comply with laws and regulations, for example for accounting, tax and insurance purposes.

Legitimate interests: where we process your data for our legitimate business interests, such as improving our services, managing our relationship with you, and ensuring the security of our staff and customers, provided those interests are not overridden by your rights and interests.

Consent: in limited cases, we may rely on your consent, for example for sending certain types of marketing communications. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We may use your personal data for the following purposes:

To provide and manage cleaning services, including processing bookings, scheduling visits, and tailoring services to your requirements.

To communicate with you, including confirming bookings, responding to your enquiries, sending service updates, and managing any complaints or disputes.

To manage billing and payments, including issuing invoices, processing payments, and maintaining financial records.

To improve our services, including analysing service usage and feedback to enhance the quality and efficiency of our operations.

To maintain safety and security, including protecting our staff, customers and property and preventing and detecting fraud or misuse of our services.

To comply with legal and regulatory obligations and to establish, exercise or defend legal claims where necessary.

Sharing Your Personal Data

We do not sell your personal data. We may share your personal data with carefully selected third parties, but only when necessary and subject to appropriate safeguards. These may include:

Service providers and processors who support our operations, such as payment processors, IT and cloud service providers, scheduling and booking platforms, and accounting or administrative service providers.

Professional advisers, such as insurers, lawyers, auditors or accountants, where necessary for managing our business and legal obligations.

Public authorities, law enforcement or regulatory bodies, where required by law or necessary to protect our rights, property or the safety of our customers or staff.

All third parties who process personal data on our behalf are required to use it only in accordance with our instructions, to keep it secure, and to comply with data protection law.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by law.

In general:

Customer and service records are kept for as long as you have an active relationship with Cleaner Lambeth and for a reasonable period afterwards to handle queries, complaints or legal claims.

Financial and transaction records are retained for the periods required by tax and accounting laws.

Marketing data, such as your contact preferences, is kept until you opt out or we no longer need it for the purpose for which it was collected.

When personal data is no longer required, we will delete it or anonymise it so that it can no longer be linked to an identifiable individual.

International Transfers

Where we use service providers located outside the United Kingdom or the European Economic Area, we will ensure that an adequate level of protection is in place for your personal data. This may include using countries that have been recognised as providing an adequate level of data protection or implementing appropriate safeguards such as standard contractual clauses.

How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure. These measures include limiting access to personal data to staff and processors who need it to perform their duties, using secure systems and tools, and regularly reviewing our security procedures.

Your Data Protection Rights

Under data protection law, you have several rights in relation to your personal data. Subject to certain conditions and exemptions, these include:

The right of access: You can request confirmation of whether we process your personal data and obtain a copy of the data we hold about you.

The right to rectification: You can ask us to correct or complete any inaccurate or incomplete personal data.

The right to erasure: In some circumstances, you can ask us to delete your personal data, for example when it is no longer needed for the purpose for which it was collected or you withdraw consent.

The right to restrict processing: You can ask us to restrict the processing of your personal data in certain situations, for example while we are considering a request for correction.

The right to data portability: You can request that we provide your personal data in a structured, commonly used and machine readable format, and transfer it to another controller where technically feasible.

The right to object: You can object to our processing of your personal data where we rely on legitimate interests, including for direct marketing. We will stop processing unless we have compelling legitimate grounds or need the data for legal claims.

Where we rely on consent, you also have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing before the withdrawal.

Exercising Your Rights

If you wish to exercise any of your data protection rights, or if you have questions about how we process your personal data, you can contact Cleaner Lambeth using the contact details provided on our website or other customer communications. We will respond to your request in accordance with applicable data protection laws.

You also have the right to lodge a complaint with the relevant data protection authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so that we can try to resolve your concerns directly.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. Any updated version will be published on our website and will apply from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.