Cleaner Lambeth Service Terms and Conditions

These service terms and conditions set out the basis on which Cleaner Lambeth provides domestic and commercial cleaning services to customers in the United Kingdom. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. They are designed to create clarity around the booking process, payment obligations, cancellations, service limitations, waste handling, and legal responsibilities. For the avoidance of doubt, these terms apply to all standard cleaning, deep cleaning, end-of-tenancy cleaning, and related cleaning services supplied under the Cleaner Lambeth name, unless a separate written agreement states otherwise.

In these terms, references to “we”, “us”, and “our” mean Cleaner Lambeth, and references to “you” or “the customer” mean the person booking or receiving the service. Where the customer books on behalf of another person, the customer confirms that they have authority to accept these terms for that person. These terms may be updated from time to time, and the version in force at the time of booking will normally apply to that booking.

The customer is responsible for ensuring that all information supplied during the booking process is accurate and complete. This includes the type of property, access arrangements, scope of work, and any special instructions that may affect the cleaning service. If the information given is incomplete or incorrect, the service may need to be adjusted, delayed, or, in some cases, rescheduled, and additional charges may apply.

All bookings are subject to availability and are only confirmed once we have accepted the requested service, time, and any relevant details. A booking request may be made by telephone, email, online form, or any other method we make available. However, a request is not binding until we have confirmed the appointment. We may refuse or decline a booking at our discretion, for example where the requested service is outside our operational scope, where the property presents a health and safety concern, or where required access cannot be reasonably arranged.

When booking a Cleaner Lambeth cleaning service, the customer should clearly state the required service type, preferred date and time, property size, and any areas that require special attention. If the customer requests additional tasks after the booking has been confirmed, we may treat those as extra services and charge accordingly. Any quotation or estimate provided before the service begins is based on the information supplied by the customer and may change if the actual work differs materially from what was described.

We aim to arrive within the agreed time window, but arrival times are estimates and may be affected by traffic, weather, staff availability, access problems, or other operational matters beyond our control. The customer should ensure that a responsible adult is present or otherwise available if access, security, keys, alarms, or instructions are needed. Where entry is refused or access is not possible, we may charge for wasted attendance and any reasonable costs arising from the failed visit.

Payment terms are an essential part of the contract. Unless otherwise agreed in writing, payment is due in full on completion of the service, or in advance where the service requires prepayment. We may also request a deposit, card pre-authorisation, or full advance payment for certain bookings, including larger projects, repeat visits, or services scheduled at short notice. Any invoice must be paid by the deadline shown on it. Late or non-payment may result in suspension of future services, recovery action, and reasonable administrative charges where permitted by law.

All prices are stated in pounds sterling and may be subject to change before the booking is confirmed. If VAT is applicable, it will be added at the prevailing rate. Where a quotation is based on hourly work, the final price will reflect the actual time spent, any agreed additions, and any materials or equipment specifically requested by the customer. We reserve the right to revise the price if unforeseen circumstances substantially increase the work required, including severe contamination, excessive clutter, biohazards, mould, or the presence of waste that should have been removed before our arrival.

Unless stated otherwise, the customer must provide safe access to water, electricity, and any other utility reasonably required to complete the service. If specialist materials or equipment are necessary and are not included in the original price, they may be charged separately. The customer should check invoices promptly and raise any queries without delay. If an invoice is disputed, the undisputed amount remains payable by the due date.

The customer may cancel or amend a booking, but notice must be given as early as possible. If the customer cancels within the period stated at the time of booking, no cancellation fee may apply. However, if the booking is cancelled at short notice, or if we have already allocated staff, arranged travel, or reserved specialist equipment, we may charge a cancellation fee that reflects our reasonable losses and administrative costs. For recurring services, a later cancellation may affect the scheduled cycle and future availability.

If the customer wishes to change the time, date, scope, or address of the service, we will try to accommodate the request, subject to availability. Rebooking is not guaranteed and may depend on staffing and scheduling capacity. Where a change materially affects the original quotation, we may revise the price and the customer will be informed before the revised work proceeds. If we need to cancel or amend a booking for operational reasons, we will seek to provide reasonable notice and, where practical, offer an alternative appointment.

We may cancel a booking immediately if access is unsafe, if there is evidence of unlawful activity, if the property contains hazardous conditions not disclosed in advance, or if the customer or another person on site behaves in a threatening, abusive, or discriminatory manner. In such cases, any sums already paid may be retained to cover reasonable costs, to the extent permitted by law, and further service may be withheld until the issue is resolved.

Our liability is limited to losses that are foreseeable and directly caused by our breach of contract or negligence. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited. Subject to these mandatory legal protections, we are not responsible for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or reputational damage.

Although we take reasonable care when providing a cleaning service, the customer must protect fragile, valuable, antique, or sentimental items before the service starts. We are not liable for damage caused by pre-existing defects, poor maintenance, unsuitable fixtures, hidden faults, defective fittings, or items that were not secure before cleaning. Where a customer asks us to clean delicate surfaces, electrical items, or specialist materials, the customer accepts that there may be a risk of wear, marking, or deterioration inherent in the item itself.

Any claim for damage, loss, or dissatisfaction must be reported promptly and with reasonable detail so that we can investigate. We may ask for photographs, proof of value, or access to inspect the issue. If we are found to be responsible, our remedy may be limited to re-performing the service, repairing the affected area where appropriate, or paying compensation up to the amount paid for the relevant service, except where the law requires otherwise.

Waste handling is subject to UK law and environmental requirements. Cleaner Lambeth does not act as a licensed waste carrier unless expressly stated in writing. Any waste, rubbish, bulky items, or contaminated materials removed from a property remain the responsibility of the customer unless we have agreed to remove them as part of the service and are legally permitted to do so. The customer must ensure that all waste is sorted and disposed of lawfully, especially where the waste includes sharp objects, bodily fluids, cleaning chemicals, batteries, electrical components, or other regulated materials.

We will not knowingly handle or transport prohibited waste, hazardous waste, or materials that require specialist licensing, storage, or disposal. If we encounter such materials during a job, we may suspend the service and request that appropriate arrangements are made. The customer must disclose in advance any substances or conditions that could create environmental or health and safety concerns. Failure to do so may result in extra charges, service refusal, or immediate termination of the booking.

The customer must also comply with all reasonable instructions relating to safe disposal, segregation of waste, and handling of recycling materials. If the service generates waste as a direct result of cleaning activity, such as bagged debris, dust, or disposable cleaning materials, we will dispose of those items only where such disposal is lawful and included in the agreed service. Where local rules or site rules impose additional requirements, the customer is responsible for arranging any necessary collection or licensed removal.

To help us deliver a professional Cleaner Lambeth cleaning service, the customer must provide a safe working environment. This includes reasonable access to the property, working utilities, and adequate lighting where needed. The customer should secure pets, inform us of alarms or restricted areas, and remove items that should not be cleaned or moved. If the property is excessively cluttered, inaccessible, or unsafe, we may not be able to complete the service in full and may charge for the time spent on site.

We will use reasonable skill and care in performing the work and will aim to meet the standard expected of a competent cleaning provider. However, cleaning results may depend on the age and condition of surfaces, the nature of stains or contamination, the materials involved, and the time available. Some marks or residues cannot be fully removed without risk of damage. No guarantee is given that all stains, odours, ingrained dirt, or pre-existing damage can be eliminated.

The customer agrees not to interfere with staff or equipment and to ensure that instructions are consistent and lawful. Where the customer has requested a particular cleaning product, method, or area of focus, the customer accepts responsibility for any consequences arising from that instruction, unless the loss is caused by our negligence. If any member of our team reasonably believes that continuing the work would breach safety requirements or legal obligations, they may stop the service immediately.

We may process limited personal data for the purposes of booking management, invoicing, service delivery, and record keeping. Any such processing will be carried out in accordance with applicable UK data protection law. We will only keep information for as long as reasonably necessary for operational, legal, and accounting purposes. The customer is responsible for ensuring that any personal data left accessible in the property is appropriately protected during the service.

If the customer has a complaint about the service, it should be raised as soon as reasonably possible after completion so that we can review the matter and decide on any appropriate remedy. Delays in reporting an issue may make it harder to investigate and may limit the options available. Any failure by us to enforce a provision of these terms on one occasion does not waive our right to enforce it later. If any clause is found to be invalid or unenforceable, the remaining clauses will continue in full force.

These terms represent the entire agreement between the parties in relation to the relevant service, unless a written variation has been agreed. No person other than the customer and Cleaner Lambeth has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999, except where the law requires otherwise. Headings are for convenience only and do not affect interpretation.

The contract between Cleaner Lambeth and the customer, and any dispute or claim arising from or connected with it, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have non-exclusive jurisdiction over any dispute, subject to any mandatory consumer rights that apply under UK law. These terms are intended to be read consistently with applicable legislation, including consumer protection, contract, waste, health and safety, and data protection requirements.

Cleaner Lambeth reserves the right to make operational changes where needed to comply with law, improve service delivery, or reflect changes in business practice. No term in this document affects the customer’s statutory rights. If a court or regulator determines that a term should be modified or disregarded, that determination will not affect the validity of the remaining terms.

By proceeding with a booking, the customer acknowledges that they have read these terms and agree to be bound by them.