Privacy Policy - Cleaner Lambeth

This Privacy Policy applies to all Cleaner Lambeth customers in the area. It explains how we collect, use, store, share, and protect personal data when providing cleaning services. We are committed to handling personal information fairly, transparently, and in line with the UK GDPR and the Data Protection Act 2018.

1. Who We Are

Cleaner Lambeth provides domestic and commercial cleaning services to customers in Lambeth and surrounding local areas. For the purposes of data protection law, we act as the data controller for the personal data we collect and use in relation to our services, communications, administration, billing, and customer support.

2. Personal Data We Collect

We only collect personal data that is necessary for running our services and meeting legal obligations. The information we may collect includes:

• Identity details such as your name and title;
• Contact details such as address, email address, and telephone number;
• Service details including property access instructions, preferred cleaning schedule, booking history, and service notes;
• Payment information such as payment status and transaction records;
• Communication records including emails, messages, complaint details, and feedback;
• Technical data such as IP address, browser type, and device information if you interact with our digital systems;
• Legal and administrative data where needed for invoicing, dispute resolution, or compliance purposes.

We do not intentionally collect special category data unless you choose to provide it and it is necessary for a specific lawful purpose, such as noting an allergy or access requirement that affects the service. Where such data is provided, we handle it with extra care and only use it when appropriate safeguards are in place.

3. How We Use Your Data

We use personal data for the following purposes:

• To provide and manage cleaning services;
• To confirm bookings and arrange appointments;
• To communicate with you about your service;
• To process payments and issue invoices;
• To respond to questions, complaints, or requests;
• To improve our customer service and operations;
• To maintain internal records and service history;
• To comply with tax, accounting, and legal obligations;
• To detect and prevent fraud, misuse, or unlawful activity.

We use only the data that is relevant and necessary for these purposes. We do not sell personal data.

4. Lawful Basis for Processing

Under UK GDPR, we must have a lawful basis for processing personal data. Depending on the context, Cleaner Lambeth relies on the following lawful bases:

Contract

We process your data where it is necessary to enter into or perform a contract with you. This includes taking bookings, delivering cleaning services, managing appointments, and processing payments.

Legal Obligation

We process some data to comply with laws and regulations, including tax, accounting, and record-keeping requirements.

Legitimate Interests

We may process data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This may include maintaining service records, preventing misuse, improving service quality, and managing customer communication.

Consent

In limited cases, we may rely on your consent, for example if you agree to receive certain marketing communications or provide optional information that is not necessary for the service. Where consent is used, you may withdraw it at any time.

Vital Interests

In rare circumstances, we may process information to protect someone’s vital interests, such as where emergency access or safety issues arise.

5. Sharing Your Data and Processors

We may share personal data with trusted third parties when necessary to run our business and provide services. These third parties act as processors or independent controllers depending on the situation.

Processors are service providers that process data on our behalf and under our instructions. They may include:

• Payment processors that handle card or online payments;
• Booking and scheduling systems used to manage appointments;
• IT and cloud storage providers that host data securely;
• Email and communication services used to send service messages;
• Accounting software providers that assist with invoicing and records;
• Professional advisers such as accountants, legal advisers, or insurers where necessary.

We require processors to protect data appropriately, act only on our instructions, and comply with data protection obligations. We do not permit them to use your personal data for their own unrelated purposes.

We may also disclose data where required by law, court order, regulatory request, or to protect rights, property, or safety.

6. International Transfers

Where personal data is transferred outside the UK, we take steps to ensure appropriate safeguards are in place. These may include adequacy regulations, standard contractual clauses, or equivalent legal protections. We aim to keep transfers limited and secure.

7. Data Retention

We keep personal data only for as long as necessary for the purpose for which it was collected, including meeting legal, accounting, and reporting obligations. Retention periods may vary depending on the type of data and our legal duties.

• Customer and service records are generally retained for the duration of the service relationship and for a reasonable period afterwards;
• Financial and tax records are retained for the period required by law;
• Communication and complaint records are retained for as long as needed to resolve matters and maintain business records;
• Consent-based data is kept until you withdraw consent or it is no longer required.

When data is no longer needed, we will delete it securely or anonymise it so that it can no longer identify you.

8. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures may include access controls, password protection, secure storage, staff confidentiality duties, and limiting access to people who genuinely need it.

While no system is completely secure, we work to reduce risk and respond promptly to any suspected data incident.

9. Your Rights

Under data protection law, you have a number of rights regarding your personal data. These rights may be subject to conditions or exceptions, depending on the circumstances.

• Right of access - You may request a copy of the personal data we hold about you;
• Right to rectification - You may ask us to correct inaccurate or incomplete data;
• Right to erasure - In some cases, you may ask us to delete your data;
• Right to restrict processing - You may ask us to limit how we use your data in certain situations;
• Right to data portability - You may request data you provided to us in a structured, commonly used format where applicable;
• Right to object - You may object to processing based on legitimate interests or direct marketing;
• Right to withdraw consent - Where processing is based on consent, you may withdraw it at any time.

If you wish to exercise any of these rights, we will respond in accordance with legal requirements and within the required timeframes.

10. Complaints and Supervision

If you have concerns about how your data is handled, you have the right to raise them with the relevant data protection authority. We encourage you to contact us first so that we can try to resolve the issue promptly and fairly. We take privacy concerns seriously and aim to handle them with care and respect.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal duties, or data processing practices. Any changes will take effect when published, and we encourage customers to review this policy periodically.

12. Summary of Our Commitment

Cleaner Lambeth is committed to protecting your privacy and using personal data responsibly. We collect only what we need, use it for clear and lawful purposes, keep it secure, and retain it only for as long as necessary. All Cleaner Lambeth customers in the area are covered by this policy.